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REST ASSURED! CRM™

Can you rely on the performance of your CRM application?
An analysis of CRM implementation successes and failures reveals that the quality of testing during a project plays a major role in the overall success of complicated CRM initiatives. Comprehensive testing, conducted by a professional and independent body, is a critical component in the success of your CRM project.
REST ASSURED! CRM™ is a complete solution specifically developed for testing CRM applications, and gives you assurance that your mission-critical CRM application will always perform flawlessly.

Why is Testing a Crucial Step in Implementing Your CRM Application?
 Several important characteristics of CRM applications directly call for quality testing:
• Your CRM application is a mission-critical component, which directly manages your organization’s sales, marketing and customer service functions.
•  When you’re dealing with your organization’s most crucial assets, errors cannot be tolerated.
•  CRM initiatives mean software modifications and customizations, and numerous interfaces with other operational systems.
•  Because CRM applications entail cross-company business processes, one malfunction will result in cross-corporate damage.
•  CRM applications typically require a variety of access sources (Internet, wireless, etc.)
•  CRM applications manipulate sensitive data that you don’t want compromised.

Tesnet Group Brings You a Comprehensive CRM Application Testing Solution
Tesnet Group’s comprehensive testing solution gives you Peace of Mind. You can be certain that your application will work flawlessly within the shortest possible time, and your organization will realize the full potential of your CRM application.
 
We Perform these Specific Tests at Different Test Levels, Including Unit, Integration, and System:
• Functional Tests are the main tests we perform throughout your CRM testing project. Functional tests include validating the application’s functionality against project documentation. Also, during this phase, we focus on adaptations and customizations that were made to your application.
•  Data Conversion Tests ensure a smooth transformation of data from legacy systems to the CRM system.
•  Load and Performance Tests allow us to examine the system’s functionality under various user loads within the new technological environment, while monitoring the system’s support operations within a production environment.
•  Regression Tests ensure that there has been no regression in your system’s functioning due to modifications. We perform regression tests by repeatedly running functional, load and performance tests.

Leverage Our Proven Methodology Based on a Real-World CRM Experience
Tesnet Group’s REST ASSURED! CRM™ solution is based upon our proprietary methodology that ensures consistently outstanding results. Our proven methodology relies on years of real-world experience in complicated CRM testing projects. A comprehensive formula lets you minimize risks while giving you high quality software and a greatly reduced implementation time.

Integrative Testing Automation
Automated testing tools are an integral component of the REST ASSURED! CRM™ Methodology. Tesnet Group uses leading automated testing tools, and augments them with our proprietary SMART Functions™, a sophisticated set of utilities and add-ons.
By combining automated testing tools with Tesnet Group’s SMART Functions™, you get the most out of market-ready tools, an accelerated testing process, shorter implementation time, and increased test coverage, while significantly reducing manpower involvement.

A Professional CRM Testing Team for CRM Quality Assurance
Tesnet Group’s CRM team is comprised of the best quality assurance and testing professionals available. We only recruit the most motivated, experienced and talented people who ensure nothing less than your peace of mind. We train them rigorously and continuously and instill an attitude of absolute dedication. Also, our team has in-depth knowledge of numerous applications and across multiple industries, ensuring the delivery of high quality solutions.

Benefits and Advantages
Unique CRM testing solutions. Real CRM assurance value

Tesnet Group’s REST ASSURED! CRM™ is designed to provide confidence and certainty that your mission-critical application will perform flawlessly. We’re not just in the business of testing. We’re in the business of giving you peace of mind.
A fine-tuned combination of best-in-class methodology and tools, professional and experienced experts, and unique tailoring to assure that the quality of your CRM application are what make REST ASSURED! CRM™ the solution of choice by leading organizations worldwide.

Benefits
• Your application performs flawlessly.
•  Integrative automatic testing that shortens your implementation time, increases test coverage, and saves you money.
•  Most thorough testing by an impartial testing body whose only predisposition is your peace of mind.

Advantages
• Tailored to ensure your successful CRM implementation.
•  Based on proven and real-world methodology.
• Vouched for by a host of satisfied customers. Leading global organizations have already benefited from our test solution.
• A complete solution that includes everything you need: proven methodology, a professional team, automated tools and experience in similar projects.
•  Proprietary SMART Functions™ to maximize the power of automated testing tools.
•  Years of real- world experience in similar CRM implementation projects.
•  A global leader in enterprise software testing solutions.

Methodology Highlights

Leverage our Proven CRM Testing Methodology Based on Years of Real-world CRM testing experience
Tesnet Group’s REST ASSURED! CRM™ solution is based upon our proprietary methodology, which consistently delivers consistently outstanding results. Our proven methodology relies on years of real-world experience in complicated CRM testing projects. A comprehensive formula delivers high quality software, shortened implementation time, and minimal risks.

REST ASSURED! CRM™ Methodology
 The testing that assures you of flawless performance from your CRM application can be classified into two categories:
• Different levels of CRM application testing, from unit tests to system tests
•  Different types of CRM application testing, from functional, load and performance to regression testing.

Different Levels of CRM Application Testing Include:
• Unit tests, where we test your CRM application modifications. During the unit test stage, we design and run functional, integration and conversion tests.
•  Integration tests, which examine business processes within your CRM application. During the integration test stage, we design and run functional tests to ascertain whether data flows correctly between the various "stations” within the process, and where we assure you that your business processes meet your expectations.
• System tests, where we design and run load and performance tests, which assure you that your application functions as required under anticipated user and transaction loads. In addition, data security tests ensure that your data is properly protected.

Different Types of CRM Application Testing Include:
• Functional Tests, which represent the main tests throughout your CRM testing project. Functional tests validate performance of your CRM application functionality against project documentation. During the functional testing phase, we focus on the adaptations and customizations that were made to your application.
• Data Conversion Tests ensure a smooth transformation of data from legacy systems to the CRM system.
•  Load and Performance Tests are designed to examine the system’s functionality under various user loads within your new technological environment, and support your system’s operation within a production environment.
•  Regression Tests ensure you that modifications have not caused regression in systemic functional. We perform such tests by repeatedly running functional, load and performance tests.

Integrative CRM Testing Automation
Automated testing tools are an integral component of our REST ASSURED! CRM™ Methodology. Tesnet Group uses leading automated testing tools, and augments them with our proprietary SMART Functions™; a sophisticated set of utilities that allows us to maximize the power of market-ready tools, and accelerates the testing process while increasing effectiveness.
By combining automated testing tools with Tesnet Group’s SMART Functions™, you will enjoy shorter implementation time and increased test coverage, while significantly reducing manpower involvement.

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